Privacy Policy

Life Flow Outreach Ministries, Inc. (“Life Flow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a donation, participate in our programs, complete a form, subscribe to communications, or otherwise interact with Life Flow.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• First and last name
• Email address
• Telephone number
• Mailing or billing address
• Donation information
• Program registration or participation information
• Information submitted through forms, applications, surveys, or inquiries
• Communication preferences
• Other information you choose to provide

When you make a donation or other payment, payment information is processed securely by our third-party payment processor. Life Flow does not directly store complete credit or debit card numbers.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and general website activity.

How We Use Your Information

Life Flow may use information we collect to:

• Process and acknowledge donations
• Provide donation receipts and charitable contribution acknowledgments
• Respond to inquiries and requests
• Register individuals for programs, events, or services
• Communicate information about our ministry, programs, resources, events, and impact
• Send newsletters and other email communications when appropriate
• Send SMS or text communications when consent has been provided
• Maintain donor and supporter records
• Manage our programs and outreach initiatives
• Improve our website and communications
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal, tax, accounting, and regulatory requirements

Donations and Payment Processing

Life Flow accepts online donations and other authorized payments through secure third-party payment processing services, including Stripe.

When you submit a payment, information necessary to process the transaction may be provided directly to the payment processor. Payment processors maintain their own privacy and security practices governing the information they process.

Life Flow may retain transaction details such as your name, contact information, donation amount, transaction date, payment status, and transaction or reference number for donor records, acknowledgments, accounting, reporting, and legal compliance.

Email Communications

If you provide your email address, Life Flow may use it to send information related to your donation, registration, request, program participation, or other interaction with us.

If you subscribe to newsletters or promotional communications, you may unsubscribe at any time by using the unsubscribe link provided in the email.

Transactional or administrative communications related to donations, registrations, programs, or requests may still be sent when necessary.

SMS and Text Messaging

If you provide your mobile telephone number and consent to receive SMS or text messages from Life Flow, we may send messages related to programs, events, reminders, updates, donations, registrations, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of making a donation, purchasing a product, participating in a program, or receiving services.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be shared with service providers when necessary to deliver and support our messaging services, subject to appropriate confidentiality and data-protection obligations.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences, improve performance, and measure the effectiveness of our communications.

We may also use analytics or tracking technologies provided by third-party service providers. You can control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

How We Share Information

Life Flow does not sell your personal information.

We may disclose information to trusted service providers that assist us with website hosting, customer relationship management, communications, payment processing, email delivery, SMS delivery, analytics, accounting, and similar operational functions.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, property, or security of Life Flow, our supporters, participants, or others.

Third-Party Services and Links

Our website may contain links to third-party websites or services, including payment processors, social media platforms, retailers, or other resources.

Life Flow is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you choose to use.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate organizational and donor records, comply with legal and financial obligations, resolve disputes, and enforce applicable agreements.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. You may contact us to request that we:

• Update or correct certain personal information
• Review information we maintain about you
• Delete certain personal information when legally permitted
• Change your communication preferences
• Stop sending marketing emails or SMS communications

Some information may need to be retained for legal, accounting, tax, fraud-prevention, donation-recordkeeping, or other legitimate organizational purposes.

Children's Privacy

Our website and general donation services are not intended to knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian consent.

If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take reasonable steps to address or remove the information.

Changes to This Privacy Policy

Life Flow may update this Privacy Policy periodically to reflect changes in our practices, technology, programs, services, or legal requirements. When changes are made, the updated policy will be posted on our website with a revised effective date.

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